Step 1: Outline the complaint with your Unity point of contact.
Please include a full timeline of events and full correspondence in writing/email. Your complaint will be acknowledged within 24 hours of receipt. Unity will act and respond in full, within 14 days.
If not resolved then please proceed to the next step.
Step 2: Write to the Assistant Manager/Manager
If you are not satisfied with the response from your point of contact and a conclusion as not been agreed, please forward this to with the Manager or the Assistant Manager, who will acknowledge your complaint within 24 hours of receipt. A full investigation will be undertaken and a full response within 7 days.
If not resolved then please proceed to the next step.
Step 3: Write to the Company Director
If you are still not satisfied and a conclusion agreed, please forward your full complaint to the Company Director. Your complaint will be acknowledged within 24 hours of receipt and a complete investigation undertaken. A formal written outcome of the investigation will be sent to you within 7 days.
If not resolved then please proceed to the next step.
Step 4: Refer the matter to Property Ombudsman